IP Level up – Secure, high-speed VPN!

IP Level up Refund Policy

Your satisfaction with our Services is our main goal. If you choose not to use our paid Services anymore, we guarantee you a right to claim a refund within 60 days following your purchase of our Services. However, we would like to solve your issue before you decide to cancel the subscription, therefore you are always welcome to reach out to us at [email protected]. You can get a refund for the cancellation of our Services twice. If you already have been granted a refund once, you can get the second refund if the period between both cancellations for which you claim refund is not less than 6 months. If you purchase our Services again after the second refund, you will not be granted a refund for any further cancellation. Monthly subscriptions may be refunded on the basis of the 60-day money-back guarantee only after the initial purchase. Once a monthly subscription is renewed, it cannot be refunded on the basis of the 60-day money-back guarantee. IP Level up reserves the right to verify the validity of your account information, and to withhold or delay any refunds until such verification is complete.

As a rule, you have no right to claim a refund after the period of 60 days from the purchase has passed. Nevertheless, in the exceptional cases, we will consider refund beyond such 60-days period, at our sole discretion, if you can demonstrate that the Services which you purchased were not available or usable and that you made reasonable attempts to contact us regarding this issue. In such a case, we may provide you with a pro-rata refund of Services’ fees paid during the subscription period when the Services were not available or usable.

If you purchase our subscription through iTunes/App Store/Amazon – we are not able to grant you a refund, as subscriptions purchased via the iTunes/App Store/Amazon are subject to iTunes/App Store/Amazon refund policies. In such a case, you would have to contact a specific store for a refund. IP Level up cannot refund any purchases made from our resellers. In this case, refunds are handled according to the terms and conditions of the reseller from which the product was purchased.

Payments made using prepaid cards or gift cards are not refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars is refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).

You have a right to delete your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing service period.

If you decide to use an anonymous Dedicated IP option which can be selected after the installation of your Dedicated IP, this will cause a removal of all the information we have in our database about your Dedicated IP address. Taking that into account, we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP.

We reserve the right not to issue refund in the event of a breach of these Terms.

Any fees charged by IP Level up are exclusive of taxes. Nevertheless, we may calculate and add taxes or duties, including, but not limited to VAT, GST and other taxes or fees under laws applicable to you at the time of purchase.

01 Nov 2023.